Forum Discussion

Tim2020's avatar
Tim2020
Contributing User
2 years ago

Item error

SINCE THE UPGRADE TO THE NEW SYSTEM When i enter some items for invoice it comes up error Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get i...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Tim2020

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Kindly check if same thing is happening to other users of the file. Also, please try using a different browser to see if the error persists. You can also send us a screenshot of the error message received. Kindly include the window where you received the error. Make sure to remove any sensitive information before posting in the Forum.

 

Best regards,

Doreen

  • Tim2020's avatar
    Tim2020
    Contributing User
    2 years ago

    Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 874ab662-c0f6-4ca0-9566-780146e205ee.

     

    Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: a250d4b1-d4ed-4f41-bd84-1201da418e45.

     

    Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 7f05c40f-07cf-4dd0-ac1c-ee08f3f2a176.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, Tim2020

       

      Thank you for providing the requested screenshot.

       

      Were you able to try using a different browser? To see if same things happens. Also, please have other users of the file to log in and enter items to invoice to check if the error message shows up. Please let us know how it goes on your end.

       

      Best regards,

      Doreen

      • Tim2020's avatar
        Tim2020
        Contributing User
        2 years ago

        Hi ,

         Have tried Chrome ,Firefox, Explorer, and Apple,all no go and the other user has the same problems.

         

        Cheers Tim

         

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