Forum Discussion

kestrel2's avatar
kestrel2
Experienced Cover User
3 years ago

Items not appearing on bill

We create dozens of bills per day. Our extremely extensive items list is not loading the details (description and account) for many items. This appears to be quite random. Sometimes the first item wi...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi kestrel2, 

     

    Thanks for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache and sign back in. It should now work. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi kestrel2, 

 

Thanks for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache and sign back in. It should now work. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • kestrel2's avatar
    kestrel2
    Experienced Cover User
    3 years ago

    seems to be good now. Thank you!

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