Hi JasVaughan,
Thanks for sharing all the details. Sometimes the browser can play up a bit, so first up I'd suggest clearing your browser cache or giving it a go in a different browser to see if that smooths things out. If it's still being tricky after that, best bet is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can check your file directly.
Regards,
Sai
Done - however, should it not update in the background. No transactions that have been matched to a customer using the method described is updated on the statement?
