MYOB - Invoice Link

Question

Twice in the last month I have had customers email me saying their invoice is un-readable: the only correct information on the invoice is our logo and business details - I have tried to attach a copy of the invoice to this question but "it is to large" needs to be under 1MB, so I have attached it if anyone can help me out it would be greatly appreciated - and NO it is not user error (MYOB's help lines go to answer)

I wanted to print a copy of invoice - i clicked on the link and again hieroglyphics!!

Cheers

carol1711 · Answer

Sorry - did work out how to attach file

jemar_c · Answer

Hi Carol1711,
&nbsp;
I can see that the invoice is unreadable to some of your customers. Please check this helpful article for the guide on how you may customize or personalize the invoice.&nbsp;
&nbsp;
Feel free to write a post if you need further assistance.
&nbsp;
Cheers,Jem

carol1711 · Answer

Jemar_CYes it unreadable - but as I have not changed the invoice format for quite a few years I am not sure how your comment is helpful nor does it solve the problem.

jemar_c · Answer

Hi Carol1711,
&nbsp;
May I ask if you have check your sales invoice template if it's also unreadable or it it just when sending the invoices.
&nbsp;
Cheers,
Jem

carol1711 · Answer

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MYOB - Invoice Link

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