Forum Discussion

HannahIsberg's avatar
HannahIsberg
Member
1 year ago
Solved

MYOB Capture App - adding a note

I've just noticed on the Capture App there is a place to leave a note. But once uploading a receipt with a note included I couldn't see the note anywhere when linking the receipt. Does anyone know wh...
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi accountFIT,

     

    MYOB Capture app is mainly used for purchases, spend money, and bank transactions. It doesn't currently support adding notes directly to invoices. This gap has been noted and incorporated into an ongoing case that our developers are monitoring. About the progress, the tickets are actively checked, and we’re gathering more requests to prioritise it effectively. Your account and this post have been added to our existing ticket to ensure it receives the necessary attention. 

     

    Cheers,

    Princess

accountfit's avatar
accountfit
Experienced Cover User
11 months ago

Hi MYOB, 

I also would like to add a further comment on the above raised issue.  I can see the "Note" in the Memo field if adding the captured document as a spend money, but cannot see the note if adding as an invoice.  Please advise if this is part of the issue you are looking into .  I see the above question was raised 16 days ago - any further progress.

Thanks MYOB

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi accountFIT,

     

    MYOB Capture app is mainly used for purchases, spend money, and bank transactions. It doesn't currently support adding notes directly to invoices. This gap has been noted and incorporated into an ongoing case that our developers are monitoring. About the progress, the tickets are actively checked, and we’re gathering more requests to prioritise it effectively. Your account and this post have been added to our existing ticket to ensure it receives the necessary attention. 

     

    Cheers,

    Princess

    • accountfit's avatar
      accountfit
      Experienced Cover User
      11 months ago

      Sorry I was meaning Purchases Invoices.  Therefore I again ask the question - I cannot see the Notes coming through to the Purchases Invoice that is created from the documentation captured.  

      Hope I've explained more fully.  Thanks.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        11 months ago

        Hi accountFIT,

         

        The notes you mentioned do not appear in the upload receipt but are saved along with the document. This is because MYOB Capture app doesn't currently support adding notes directly to invoices. This gap has been noted and incorporated into an ongoing case that our developers are monitoring. Rest assured that your account and this post have been added to our existing ticket to ensure it receives the necessary attention.

         

         

        Regards,

        Shella

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