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Parters68's avatar
Parters68
Contributing User
5 months ago
Solved

MYOB Invoice App

Hi,    Is anyone else having problems getting into the MYOB Invoice App. I open the app and enter my log in details and get a green tick appear on the screen and then nothing else happens. My busin...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, PeterRodaughan

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We're sorry for the delayed response.

     

    In addition to the information that Mike_James has provided, you will also need to check if there is a lock period and make sure to allow the deletion by going to Setup > Preferences > Security. Please let us know if you require further assistance with this.

     

    Best regards,

    Doreen

Jude_pf's avatar
Jude_pf
Contributing Cover User
5 months ago

Yes been an issue in our store iPad for a few days

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Invoice App","id":"message:885682","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:236952"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:885682"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:885682"},"body@stripHtml({\"truncateLength\":200})":" Hi,    Is anyone else having problems getting into the MYOB Invoice App. I open the app and enter my log in details and get a green tick appear on the screen and then nothing else happens. My busin...","body@stringLength":"368","rawBody":"

Hi, 

 

Is anyone else having problems getting into the MYOB Invoice App. I open the app and enter my log in details and get a green tick appear on the screen and then nothing else happens. My business partner has tried it on his device and gets the same result. I'm using an iPhone 14 Pro with IOS version 18.1.1.

 

Thanks

","kudosSumWeight":0,"postTime":"2024-12-18T09:23:33.408+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:885682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":324},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi, 

 

Is anyone else having problems getting into the MYOB Invoice App. I open the app and enter my log in details and get a green tick appear on the screen and then nothing else happens. My business partner has tried it on his device and gets the same result. I'm using an iPhone 14 Pro with IOS version 18.1.1.

 

Thanks

"},"Conversation:conversation:885682":{"__typename":"Conversation","id":"conversation:885682","solved":true,"topic":{"__ref":"ForumTopicMessage:message:885682"},"lastPostingActivityTime":"2025-01-29T18:18:26.923+11:00","lastPostTime":"2025-01-29T18:18:26.923+11:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:885682":{"__typename":"ModerationData","id":"moderation_data:885682","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:885682_1":{"__typename":"Revision","id":"revision:885682_1","lastEditTime":"2024-12-18T09:23:33.408+11:00"},"ForumReplyMessage:message:885713":{"__typename":"ForumReplyMessage","id":"message:885713","conversation":{"__ref":"Conversation:conversation:885682"},"author":{"__ref":"User:user:131624"},"revisionNum":1,"uid":885713,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"subject":"Re: MYOB Invoice App","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:885713"},"parent":{"__ref":"ForumTopicMessage:message:885682"},"body":"

Yes been an issue in our store iPad for a few days

","body@stringLength":"57","rawBody":"

Yes been an issue in our store iPad for a few days

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi all,

\n

 

\n

To make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update. 

\n

 

\n

If you've done this and the MYOB Invoice App is not loading, please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out.

\n

 

\n

 

\n

Cheers,

\n

Shella

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