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Zappy's avatar
Zappy
Valued Partner
11 months ago

Myob invoices

Does anyone else have an issue with our MYOB invoices?

 

I get an invoice from MYOB it has my client ID on it but I have no idea which client subscription it is.

 

I get direct charge on my credit card for my practice billed subscriptions and I have nothing against which to reconcile it. 

 

I spoke to Brian at MYOB this morning and he told me that even their internal systems dont have this detail

 

When I get my practice invoice from Intuit it has all the details of all the subs for which I am paying. 

 

Can I get this detail today please and can we fix this for future invoices.

 

Please and thank you

 

Zappy

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Zappy,

    Thank you so much for your post and I'm sorry to hear that. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. Can you please send me a screenshot via private message? 

    Looking forward to hearing from you soon!
    Regards,
    Earl