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morta's avatar
morta
Experienced Cover User
2 years ago
Solved

Invoices from Myob URGENT REPLY NEEDED !!!!

Hi

Since MYOB has stop emailing me my invoices, I AM UNABLE TO LOCATE AND DOWNLOAD THEM. ALL THAT I CAN FIND ARE INVOICES FROM 2021 DOWN. THERE IS NOTHING FOR 2022-2024. 

THE LACK OF SUPPORT IS FRUSTRATING. HOW HARD IS IT TO EMAIL THEM TO US.

I NEED THESE INVOICES URGENTLY!!!!!!

  • AlanT's avatar
    AlanT
    2 years ago

    Hi maz1 ,

     

    Two options available to you here, one is to manually enter the transactions via the Bank Register module.  This will allow you to  both enter the transactions on the bottom of the window as well as see the transactions listed with a running balance so you know what you are missing easily.

     

    The second option is to down load a .QIF file from your bank's website for the missing period.  Then go to app.myob.com and using the web interface, select Banking ยป Bank Transactions and click the button in the top right of the window called [Import statement].  Click the [Import Statement File] button and follow the prompts to import the transactions.  Doing this will also mean that your bank feed rules will also be applied to the imported transactions.

     

     

    Hope that helps,

     

    AlanT

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi morta,

    Thank you so much for your post and my apologies for the late response. 

    May I inquire if you are accessing it on myaccount.myob.com? If not, please log in to your myaccount.myob.com, go to My Account, and click on View My Bills. From there, you can view, download, and pay your MYOB invoices. If you encounter any issues, consider clearing your browser's cache and history, or try logging in from a different browser. 

    Please do let me know if you're having issues.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi morta,

    I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl

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Hi

Since MYOB has stop emailing me my invoices, I AM UNABLE TO LOCATE AND DOWNLOAD THEM. ALL THAT I CAN FIND ARE INVOICES FROM 2021 DOWN. THERE IS NOTHING FOR 2022-2024. 

THE LACK OF SUPPORT IS FRUSTRATING. HOW HARD IS IT TO EMAIL THEM TO US.

I NEED THESE INVOICES URGENTLY!!!!!!

","body@stringLength":"309","rawBody":"

Hi

Since MYOB has stop emailing me my invoices, I AM UNABLE TO LOCATE AND DOWNLOAD THEM. ALL THAT I CAN FIND ARE INVOICES FROM 2021 DOWN. THERE IS NOTHING FOR 2022-2024. 

THE LACK OF SUPPORT IS FRUSTRATING. HOW HARD IS IT TO EMAIL THEM TO US.

I NEED THESE INVOICES URGENTLY!!!!!!

","kudosSumWeight":0,"postTime":"2024-01-31T14:53:46.648+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:855897_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":172},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi Since MYOB has stop emailing me my invoices, I AM UNABLE TO LOCATE AND DOWNLOAD THEM. ALL THAT I CAN FIND ARE INVOICES FROM 2021 DOWN. THERE IS NOTHING FOR 2022-2024.  THE LACK OF SUPPORT I...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:856382"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:856846"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:855897":{"__typename":"Conversation","id":"conversation:855897","solved":true,"topic":{"__ref":"ForumTopicMessage:message:855897"},"lastPostingActivityTime":"2024-02-07T10:29:48.948+11:00","lastPostTime":"2024-02-07T10:29:48.948+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:855897":{"__typename":"ModerationData","id":"moderation_data:855897","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:855897_1":{"__typename":"Revision","id":"revision:855897_1","lastEditTime":"2024-01-31T14:53:46.648+11:00"},"CachedAsset:theme:customTheme1-1744733840159":{"__typename":"CachedAsset","id":"theme:customTheme1-1744733840159","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Invoices from Myob URGENT REPLY NEEDED !!!!","moderationData":{"__ref":"ModerationData:moderation_data:856382"},"body":"

Hi morta,

Thank you so much for your post and my apologies for the late response. 

May I inquire if you are accessing it on myaccount.myob.com? If not, please log in to your myaccount.myob.com, go to My Account, and click on View My Bills. From there, you can view, download, and pay your MYOB invoices. If you encounter any issues, consider clearing your browser's cache and history, or try logging in from a different browser. 

Please do let me know if you're having issues.
Regards,
Earl

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Hi morta,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

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