Hello, my file is stuck in backup mode
I did a back up, it seemed to stop
It then said connection with server lost
I then received message saying back up complete
I tried to log back into file and its says that backup in progress
So something has gone wrong, please fix my file ASAP, I have to wages in the morning
thank you
Good morning,
Exactly the same thing for me as well. Could you reset my file as well please.
Thanks
I've gone through your account and run a fix to your file with your issue being stuck in backup in progress. You can log out first and then log back into your account. In addition, if ever you encounter the same message in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.
Best regards,
Doreen
Hi DOreen, we have the exact same issue, can please reset our account? and Merry Christmas
actually double that - goto MOCa and use life chat - fixed in 5 mins
