Forum Discussion

Everick's avatar
Everick
3 days ago

Myob file stuck in backup, its need to be reset please - urgent

Hello, my file is stuck in backup mode I did a back up, it seemed to stop It then said connection with server lost I then received message saying back up complete I tried to log back into file an...
4014's avatar
4014
Contributing User
3 days ago

Good morning,

Exactly the same thing for me as well. Could you reset my file as well please.

Thanks

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 days ago

    Hey Everick and 4014,

     

    I've gone through your account and run a fix to your file with your issue being stuck in backup in progress. You can log out first and then log back into your account. In addition, if ever you encounter the same message in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

     

    Best regards,

    Doreen

    • Margaret4850's avatar
      Margaret4850
      2 days ago

      Hi DOreen, we have the exact same issue, can please reset our account? and Merry Christmas

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