I have a client which shows as paid via myob direct credit but she says she didn't pay it and can't see it on her bank or visa records?
The money is in my bank, I want to make sure Myob hasn't recorded a payment for the wrong client. How do I verify this?
Hi KylieSphere,
You can check the OIP report to help verify whether the payment belongs to that customer. That report should show the online payment details, which you can compare against the customer name, invoice, and amount received to make sure it’s been recorded against the right person. You can check this link for more info about online payment reports.
Cheers,
Doreen
