Forum Discussion

LSHMND's avatar
8 months ago

New invoicing glitch?

Hi, as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices.

 

For example, if I click into the description column on a recurring invoice to add a date, I can no longer click exactly where I want the cursor. When I click inside the description box it places the cursor at the end of the pre-filled information.

 

This is a big issue for me as I need to add details to each invoice.

 

My only option is to use the keyboard arrows to move the cursor to where I need it. This is very time consuming.

 

I've only noticed this issue today, however I haven't invoiced since last Friday so the problem could have started in the last 7 days.

 

Please help!! :)

 

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Hi, as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices.

 

For example, if I click into the description column on a recurring invoice to add a date, I can no longer click exactly where I want the cursor. When I click inside the description box it places the cursor at the end of the pre-filled information.

 

This is a big issue for me as I need to add details to each invoice.

 

My only option is to use the keyboard arrows to move the cursor to where I need it. This is very time consuming.

 

I've only noticed this issue today, however I haven't invoiced since last Friday so the problem could have started in the last 7 days.

 

Please help!! :)

 

","body@stringLength":"864","rawBody":"

Hi, as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices.

 

For example, if I click into the description column on a recurring invoice to add a date, I can no longer click exactly where I want the cursor. When I click inside the description box it places the cursor at the end of the pre-filled information.

 

This is a big issue for me as I need to add details to each invoice.

 

My only option is to use the keyboard arrows to move the cursor to where I need it. This is very time consuming.

 

I've only noticed this issue today, however I haven't invoiced since last Friday so the problem could have started in the last 7 days.

 

Please help!! :)

 

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as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices.   For example, if I click into the 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New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:878535"},"body":"

Hi,

I have posted twice before in regards to the problem of not being able to edit the information along the description line in an Invoice and having to use the cursor. This problem has still not been addressed and I have not had a reply from MYOB about this problem.

It might be only happening with Firefox, but if so, still needs to be addressed by MYOB.

Again, hopefully MYOB will fix this glitch!

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Hi,

I have posted twice before in regards to the problem of not being able to edit the information along the description line in an Invoice and having to use the cursor. This problem has still not been addressed and I have not had a reply from MYOB about this problem.

It might be only happening with Firefox, but if so, still needs to be addressed by MYOB.

Again, hopefully MYOB will fix this glitch!

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I'm also having the same issue even after clearing cache.

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I'm also having the same issue even after clearing cache.

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Same!  I did some troubleshooting and noticed that the problem is with Firefox and not Safari so I'm now using Safari.  I much prefer Firefox (I don't know why haha) but at least I'm not wearing out my arrow buttons now lol lol lol

FYI I'm using a Mac computer and MYOB business plan.

 

Hope you get yours fixed soon too!

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Same!  I did some troubleshooting and noticed that the problem is with Firefox and not Safari so I'm now using Safari.  I much prefer Firefox (I don't know why haha) but at least I'm not wearing out my arrow buttons now lol lol lol

FYI I'm using a Mac computer and MYOB business plan.

 

Hope you get yours fixed soon too!

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Thank you, worked a treat! Had to move from Chrome to Firefox a while back for same issue. What will we do when Safari has issues????

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Thank you, worked a treat! Had to move from Chrome to Firefox a while back for same issue. What will we do when Safari has issues????

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Hi,

I am also having the same glitch issue with the Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.

This starting happening about 3 weeks ago (start of August). I have tried using 2 other computers with different Window versions, but have the same problem.

From the discussion here it seems it might be using myob on Firefox that has the glitch, but I want to stay using Firefox. 

Hopefully myob will look into this.

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2024-08-23T11:17:51.712+10:00","lastPublishTime":"2024-08-23T11:17:51.712+10:00","metrics":{"__typename":"MessageMetrics","views":135},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:875527/message:877047","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:877415"}}]},"editFrozen":false,"body@stringLength":"618","rawBody":"

Hi,

I am also having the same glitch issue with the Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.

This starting happening about 3 weeks ago (start of August). I have tried using 2 other computers with different Window versions, but have the same problem.

From the discussion here it seems it might be using myob on Firefox that has the glitch, but I want to stay using Firefox. 

Hopefully myob will look into this.

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877047_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:877415":{"__typename":"ModerationData","id":"moderation_data:877415","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:877415":{"__typename":"ForumReplyMessage","uid":877415,"id":"message:877415","revisionNum":1,"author":{"__ref":"User:user:229771"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:877047"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:877415"},"body":"

Hi,

I posted about the glitch about 5 days ago, and received a badge for participating in the Community forum. But still no response from MYOB about the problem  - re fixing the glitch (Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.) 

Someone on the Community Forum has suggested it might be the browser (Firefox maybe), but I use Firefox and if it is  this particular browser I feel that MYOB should ensure the glitch is fixed (have been using MYOB for approx. 5 years and always used Firefox).

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Hi,

I posted about the glitch about 5 days ago, and received a badge for participating in the Community forum. But still no response from MYOB about the problem  - re fixing the glitch (Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.) 

Someone on the Community Forum has suggested it might be the browser (Firefox maybe), but I use Firefox and if it is  this particular browser I feel that MYOB should ensure the glitch is fixed (have been using MYOB for approx. 5 years and always used Firefox).

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877415_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:877417":{"__typename":"ModerationData","id":"moderation_data:877417","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:877417":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:177065"},"id":"message:877417","revisionNum":1,"uid":877417,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:877415"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:877417"},"body":"

Oh a badge............ how wonderful hahahahahahahahahaha!   We don't need a badge - we need to have MYOB to fix the problem.

A human reply would be great also,  not a reply by a bot!

Do better MYOB.  Also,  it's not a cache problem - how many times do we need to tell you MYOB?

 

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Oh a badge............ how wonderful hahahahahahahahahaha!   We don't need a badge - we need to have MYOB to fix the problem.

A human reply would be great also,  not a reply by a bot!

Do better MYOB.  Also,  it's not a cache problem - how many times do we need to tell you MYOB?

 

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Did anything ever come of this? I'm still having this issue and haven't heard anything from MYOB about it.

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Did anything ever come of this? I'm still having this issue and haven't heard anything from MYOB about it.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:883332_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:883348":{"__typename":"ModerationData","id":"moderation_data:883348","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:883348":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:177065"},"id":"message:883348","revisionNum":1,"uid":883348,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:883332"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:883348"},"body":"

 I have cleared the cache several times (the only suggestion by MYOB) and it is still happening!

 

 

 

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 I have cleared the cache several times (the only suggestion by MYOB) and it is still happening!

 

 

 

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Yep, I've been having this problem since August too, (mac using Firefox) please fix this ASAP MYOB!

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Yep, I've been having this problem since August too, (mac using Firefox) please fix this ASAP MYOB!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:883355_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:284705":{"__typename":"User","id":"user:284705","uid":284705,"login":"Genreve_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-23T13:58:42.919+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284705"},"ModerationData:moderation_data:875609":{"__typename":"ModerationData","id":"moderation_data:875609","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:875609":{"__typename":"ForumReplyMessage","uid":875609,"id":"message:875609","revisionNum":1,"author":{"__ref":"User:user:284705"},"readOnly":false,"repliesCount":10,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumTopicMessage:message:875527"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:875609"},"body":"

Hi LSHMND

\n

 

\n

It seems that the recurring invoice window is acting differently in your end. I tried replicating it on my end and I seem to not have the same issue. Additionally, there is no reported instance of an issue similar to what you described. I recommend trying to recreate the same task in a different computer to see if the same issue appears. As it is potentially connected to the browser/computers settings. 

\n

 

\n

Let us know the results of testing and or if you need any further help with this. 

\n

 

\n

Thanks,
Genreve

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Hi

\n

 

\n

It seems that the recurring invoice window is acting differently in your end. I tried replicating it on my end and I seem to not have the same issue. Additionally, there is no reported instance of an issue similar to what you described. I recommend trying to recreate the same task in a different computer to see if the same issue appears. As it is potentially connected to the browser/computers settings. 

\n

 

\n

Let us know the results of testing and or if you need any further help with this. 

\n

 

\n

Thanks,
Genreve

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875609_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:875659":{"__typename":"ModerationData","id":"moderation_data:875659","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Rank:rank:165":{"__typename":"Rank","id":"rank:165","position":52,"name":"Ultimate Cover User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1368":{"__typename":"User","id":"user:1368","uid":1368,"login":"Mike_James","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2007-05-08T09:52:23.407+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0xMzY4LTQ4N2k3M0EzMkFBQzNCOUMwOUJE"},"rank":{"__ref":"Rank:rank:165"},"entityType":"USER","eventPath":"community:myob/user:1368"},"ForumReplyMessage:message:875659":{"__typename":"ForumReplyMessage","uid":875659,"id":"message:875659","revisionNum":1,"author":{"__ref":"User:user:311161"},"readOnly":false,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:875609"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:875659"},"body":"

I've had the same issue start at about the same time; it was working fine on the 6th, and I noticed it on the 8th after taking the 7th off. It occurs on new and existing invoice/bill pages, for the main entry fields (Description, quantity, prices etc.). Not only does it always place the cursor at the end of the text, it also disables you from highlighting text. 

I tried it on a different computer and it doesn't seem to have the same problem.

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I've had the same issue start at about the same time; it was working fine on the 6th, and I noticed it on the 8th after taking the 7th off. It occurs on new and existing invoice/bill pages, for the main entry fields (Description, quantity, prices etc.). Not only does it always place the cursor at the end of the text, it also disables you from highlighting text. 

I tried it on a different computer and it doesn't seem to have the same problem.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875659_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:875663":{"__typename":"ModerationData","id":"moderation_data:875663","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:875663":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1368"},"id":"message:875663","revisionNum":1,"uid":875663,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:875659"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:875663"},"body":"

Hi all, this is looking like a cache issue. 

 

If you haven't already tried this, see Clearing the AccountRight Cache | MYOB Community for instructions for the desktop program/cloud file, or How To Clear Cache for All Major Browsers - Quick And Easy (youstable.com) to clear the browser cache for browser-only programs.

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Hi all, this is looking like a cache issue. 

 

If you haven't already tried this, see Clearing the AccountRight Cache | MYOB Community for instructions for the desktop program/cloud file, or How To Clear Cache for All Major Browsers - Quick And Easy (youstable.com) to clear the browser cache for browser-only programs.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875663_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:266383":{"__typename":"User","id":"user:266383","uid":266383,"login":"cleanoptions","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-09T17:33:08.440+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"entityType":"USER","eventPath":"community:myob/user:266383"},"ModerationData:moderation_data:886468":{"__typename":"ModerationData","id":"moderation_data:886468","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:351984":{"__typename":"User","id":"user:351984","uid":351984,"login":"Elemental1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-29T12:27:04.203+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:351984"},"ForumReplyMessage:message:886468":{"__typename":"ForumReplyMessage","uid":886468,"id":"message:886468","revisionNum":1,"author":{"__ref":"User:user:266383"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:875609"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:886468"},"body":"

Hi Genreve

 

I am just wondering if you are seeing (hearing) all the users with the same issue - whether it be a recurring invoice or creating a new invoice or duplicating an invoice.

 

Unfortunately your response is a moderator's generic one to one and all answers to the subscribers issues raised with MYOB and the \"updates\".

 

This issue of not being able to edit using the mouse cursor anywhere in the description etc leaves MYOB open to be blamed for repetitive strain injury to the user as the ease of the data entry has now been taken away from the user.

 

I am not sure if the MYOB programmers are familiar with the day to day data entry requirements of a business.

 

There are a lot of issues within MYOB since the latest \"behind the scene\" upgrade/s so much so MYOB has had to refund monies to subscribers due to the automatic selection of paying subscribers invoices by credit card - even though the subscriber has never had that option \"turned on\" previously.

 

So I would encourage you to search within the MYOB programmers realm to request to have this and many other options returned to the user.

 

There are also issues with the inventory section whereby you set up the items in the inventory only to have half the information NOT automatically be seen when entering a supplier's invoice - so one is mystified as to why you would put the information in the set up originally - a total waste of the subscribers time AGAIN.

 

Thx

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Hi Genreve

 

I am just wondering if you are seeing (hearing) all the users with the same issue - whether it be a recurring invoice or creating a new invoice or duplicating an invoice.

 

Unfortunately your response is a moderator's generic one to one and all answers to the subscribers issues raised with MYOB and the \"updates\".

 

This issue of not being able to edit using the mouse cursor anywhere in the description etc leaves MYOB open to be blamed for repetitive strain injury to the user as the ease of the data entry has now been taken away from the user.

 

I am not sure if the MYOB programmers are familiar with the day to day data entry requirements of a business.

 

There are a lot of issues within MYOB since the latest \"behind the scene\" upgrade/s so much so MYOB has had to refund monies to subscribers due to the automatic selection of paying subscribers invoices by credit card - even though the subscriber has never had that option \"turned on\" previously.

 

So I would encourage you to search within the MYOB programmers realm to request to have this and many other options returned to the user.

 

There are also issues with the inventory section whereby you set up the items in the inventory only to have half the information NOT automatically be seen when entering a supplier's invoice - so one is mystified as to why you would put the information in the set up originally - a total waste of the subscribers time AGAIN.

 

Thx

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:886468_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:886477":{"__typename":"ModerationData","id":"moderation_data:886477","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:886477":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:351984"},"id":"message:886477","revisionNum":1,"uid":886477,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:886468"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:886477"},"body":"

I gave up checking for a fix on here when i found that the problem was that MYPB developers have not included firefox for mac on their user friedly platform list.  Using chrome has solved a log of the issues, but i have many more I won't go into here - lets just say, all this has put me of and i will probably switch back to xero!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":1,"postTime":"2025-01-09T16:04:58.460+11:00","lastPublishTime":"2025-01-09T16:04:58.460+11:00","metrics":{"__typename":"MessageMetrics","views":16},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:875527/message:886477","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"343","rawBody":"

I gave up checking for a fix on here when i found that the problem was that MYPB developers have not included firefox for mac on their user friedly platform list.  Using chrome has solved a log of the issues, but i have many more I won't go into here - lets just say, all this has put me of and i will probably switch back to xero!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:886477_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:875683":{"__typename":"ModerationData","id":"moderation_data:875683","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:875683":{"__typename":"ForumReplyMessage","uid":875683,"id":"message:875683","revisionNum":1,"author":{"__ref":"User:user:177065"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumTopicMessage:message:875527"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:875683"},"body":"

This is happening to me also. It started for me on Thursday 8th August.  It's really annoying and very time consuming.  Nothing has changed at my end so it must be a MYOB thing.

 

Please fix asap

 

 

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This is happening to me also. It started for me on Thursday 8th August.  It's really annoying and very time consuming.  Nothing has changed at my end so it must be a MYOB thing.

 

Please fix asap

 

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:875683_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:875691":{"__typename":"ModerationData","id":"moderation_data:875691","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:875691":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:284705"},"id":"message:875691","revisionNum":1,"uid":875691,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumReplyMessage:message:875683"},"conversation":{"__ref":"Conversation:conversation:875527"},"subject":"Re: New invoicing glitch?","moderationData":{"__ref":"ModerationData:moderation_data:875691"},"body":"

Hi Cruising1974,

\n

 

\n

I understand how invoicing is an important part of your business. If you haven't already done so, I recommend clearing your AccountRight and browser cache as Mike_James suggested. 

\n

 

\n

If you need any more help, don't hesitate to let us know. 

\n

 

\n

Thanks,
Genreve

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Hi ,

\n

 

\n

I understand how invoicing is an important part of your business. If you haven't already done so, I recommend clearing your AccountRight and browser cache as suggested. 

\n

 

\n

If you need any more help, don't hesitate to let us know. 

\n

 

\n

Thanks,
Genreve

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