Forum Discussion

LSHMND's avatar
LSHMND
7 months ago

New invoicing glitch?

Hi, as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices.

 

For example, if I click into the description column on a recurring invoice to add a date, I can no longer click exactly where I want the cursor. When I click inside the description box it places the cursor at the end of the pre-filled information.

 

This is a big issue for me as I need to add details to each invoice.

 

My only option is to use the keyboard arrows to move the cursor to where I need it. This is very time consuming.

 

I've only noticed this issue today, however I haven't invoiced since last Friday so the problem could have started in the last 7 days.

 

Please help!! :)

 

  • Pen2350's avatar
    Pen2350
    Contributing User
    6 months ago

    Hi,

    I have posted twice before in regards to the problem of not being able to edit the information along the description line in an Invoice and having to use the cursor. This problem has still not been addressed and I have not had a reply from MYOB about this problem.

    It might be only happening with Firefox, but if so, still needs to be addressed by MYOB.

    Again, hopefully MYOB will fix this glitch!

  • FJM3's avatar
    FJM3
    7 months ago

    I'm also having the same issue even after clearing cache.

    • Cruising1974's avatar
      Cruising1974
      Experienced Cover User
      7 months ago

      Same!  I did some troubleshooting and noticed that the problem is with Firefox and not Safari so I'm now using Safari.  I much prefer Firefox (I don't know why haha) but at least I'm not wearing out my arrow buttons now lol lol lol

      FYI I'm using a Mac computer and MYOB business plan.

       

      Hope you get yours fixed soon too!

      • FJM3's avatar
        FJM3
        7 months ago

        Thank you, worked a treat! Had to move from Chrome to Firefox a while back for same issue. What will we do when Safari has issues????

  • Pen2350's avatar
    Pen2350
    Contributing User
    6 months ago

    Hi,

    I am also having the same glitch issue with the Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.

    This starting happening about 3 weeks ago (start of August). I have tried using 2 other computers with different Window versions, but have the same problem.

    From the discussion here it seems it might be using myob on Firefox that has the glitch, but I want to stay using Firefox. 

    Hopefully myob will look into this.

     

    • Pen2350's avatar
      Pen2350
      Contributing User
      6 months ago

      Hi,

      I posted about the glitch about 5 days ago, and received a badge for participating in the Community forum. But still no response from MYOB about the problem  - re fixing the glitch (Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.) 

      Someone on the Community Forum has suggested it might be the browser (Firefox maybe), but I use Firefox and if it is  this particular browser I feel that MYOB should ensure the glitch is fixed (have been using MYOB for approx. 5 years and always used Firefox).

      • Cruising1974's avatar
        Cruising1974
        Experienced Cover User
        6 months ago

        Oh a badge............ how wonderful hahahahahahahahahaha!   We don't need a badge - we need to have MYOB to fix the problem.

        A human reply would be great also,  not a reply by a bot!

        Do better MYOB.  Also,  it's not a cache problem - how many times do we need to tell you MYOB?

         

  • Denver_B's avatar
    Denver_B
    Experienced User
    4 months ago

    Did anything ever come of this? I'm still having this issue and haven't heard anything from MYOB about it.

    • Cruising1974's avatar
      Cruising1974
      Experienced Cover User
      4 months ago

       I have cleared the cache several times (the only suggestion by MYOB) and it is still happening!

       

       

       

  • studiocom's avatar
    studiocom
    4 months ago

    Yep, I've been having this problem since August too, (mac using Firefox) please fix this ASAP MYOB!

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 months ago

    Hi LSHMND, 

     

    It seems that the recurring invoice window is acting differently in your end. I tried replicating it on my end and I seem to not have the same issue. Additionally, there is no reported instance of an issue similar to what you described. I recommend trying to recreate the same task in a different computer to see if the same issue appears. As it is potentially connected to the browser/computers settings. 

     

    Let us know the results of testing and or if you need any further help with this. 

     

    Thanks,
    Genreve

    • Denver_B's avatar
      Denver_B
      Experienced User
      7 months ago

      I've had the same issue start at about the same time; it was working fine on the 6th, and I noticed it on the 8th after taking the 7th off. It occurs on new and existing invoice/bill pages, for the main entry fields (Description, quantity, prices etc.). Not only does it always place the cursor at the end of the text, it also disables you from highlighting text. 

      I tried it on a different computer and it doesn't seem to have the same problem.

    • cleanoptions's avatar
      cleanoptions
      Experienced User
      2 months ago

      Hi Genreve

       

      I am just wondering if you are seeing (hearing) all the users with the same issue - whether it be a recurring invoice or creating a new invoice or duplicating an invoice.

       

      Unfortunately your response is a moderator's generic one to one and all answers to the subscribers issues raised with MYOB and the "updates".

       

      This issue of not being able to edit using the mouse cursor anywhere in the description etc leaves MYOB open to be blamed for repetitive strain injury to the user as the ease of the data entry has now been taken away from the user.

       

      I am not sure if the MYOB programmers are familiar with the day to day data entry requirements of a business.

       

      There are a lot of issues within MYOB since the latest "behind the scene" upgrade/s so much so MYOB has had to refund monies to subscribers due to the automatic selection of paying subscribers invoices by credit card - even though the subscriber has never had that option "turned on" previously.

       

      So I would encourage you to search within the MYOB programmers realm to request to have this and many other options returned to the user.

       

      There are also issues with the inventory section whereby you set up the items in the inventory only to have half the information NOT automatically be seen when entering a supplier's invoice - so one is mystified as to why you would put the information in the set up originally - a total waste of the subscribers time AGAIN.

       

      Thx

      • Elemental1's avatar
        Elemental1
        2 months ago

        I gave up checking for a fix on here when i found that the problem was that MYPB developers have not included firefox for mac on their user friedly platform list.  Using chrome has solved a log of the issues, but i have many more I won't go into here - lets just say, all this has put me of and i will probably switch back to xero!

  • Cruising1974's avatar
    Cruising1974
    Experienced Cover User
    7 months ago

    This is happening to me also. It started for me on Thursday 8th August.  It's really annoying and very time consuming.  Nothing has changed at my end so it must be a MYOB thing.

     

    Please fix asap

     

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      7 months ago

      Hi Cruising1974,

       

      I understand how invoicing is an important part of your business. If you haven't already done so, I recommend clearing your AccountRight and browser cache as Mike_James suggested. 

       

      If you need any more help, don't hesitate to let us know. 

       

      Thanks,
      Genreve

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