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TysonInst's avatar
TysonInst
Cover User
2 years ago

"No Email is Saved for this customer" & "One or more selected invoices don't have a customer email."

Hello,   We are trying to use the online version for reminders and finding we can't send the emails in bulk.  The system says "No Email is Saved for this customer" for all customers and we we try t...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, TysonInst 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

The above error messages appear where there are over 1,500 customer cards in the file. Only the first 1500 card emails are loaded for invoices on the Invoices page, so the system does not load any additional customer details. To correct the situation, kindly click the invoice and open it up. Once the invoice is opened, click the email to send it to the customer. Also, you can remove the trailing spaces in the Company Name field on the customer card. 

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

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