4 months ago
Payments recieved do not match invoice
I have issued invoices to customers with a 7 day payment term. They pay online and money is deposited into my nominated bank account. Trouble is lately the amount invoiced and the amount received and recorded automatically in MYOB is way different. Sometimes half of the original amount. This then triggers an auto reminder to the customer that the balance is outstanding.
Eg. Invoiced amount = $900
Amount received into my bank account= $900
MYOB ledger shows - amount received= $485
Reminder sent, with pay now balance of $415
This has happened in 3 of the last 20 invoices.
What's going wrong??
I've never had this since I joined many years ago.