Purchase Order Error when Sending

Question

Hi,&nbsp;I created a Purchase Order today and then when I went to send the PO is came up with the following error message:&nbsp;"Cannot read properties of undefined (reading 'tokenProperties'). Please try again. If the error persists, get in touch with us. Request ID: ef337b0f-7c48-47e2-80c9-bf77563a4d2e."&nbsp;Can someone please advise and assist.&nbsp;Kind Regards

sean_dc · Accepted Answer

Hi SMBSafety&nbsp;
&nbsp;
Thank you for posting.&nbsp;&nbsp;
May I know when this error shows? I'm glad to investigate this further by retrieving the&nbsp;Chrome Console errors:
&nbsp;
To open the console can be opened using one of these methods

Select the Chrome menu (3 vertical dots) and choose More Tools &gt;&gt; Developer Tools
Right click on the Chrome window and choose Inspect
Using the shortcut keys Ctrl + Shift + I

Once you've opened the console:

Choose the Console tab to view the logs being produced.
Right click and choose Clear Console
Please repeat the action that causes the error in your&nbsp;file. Any errors within the logs will be recorded in red error text.
You can save the log as a .TXT file and attach it to this thread or please attach a screenshot&nbsp;

Please feel free to post again if you have clarifications.
&nbsp;
&nbsp;

Forum Discussion

Purchase Order Error when Sending

Looking for something else?

Related content

Invoices and Purchaser orders not sending, System.InvalidCastException error.

Purchase Order

Close Purchase Order

Purchase Orders

Duplicate Purchase Orders

Item Purchase Order Validation Errors

Error Message when sending payslips, purchase orders, statements

Multiple purchase order imports