Purchase Order Error when Sending

Question

Hi,&nbsp;I created a Purchase Order today and then when I went to send the PO is came up with the following error message:&nbsp;"Cannot read properties of undefined (reading 'tokenProperties'). Please try again. If the error persists, get in touch with us. Request ID: ef337b0f-7c48-47e2-80c9-bf77563a4d2e."&nbsp;Can someone please advise and assist.&nbsp;Kind Regards

sean_dc · Accepted Answer

Hi SMBSafety&nbsp;
&nbsp;
Thank you for posting.&nbsp;&nbsp;
May I know when this error shows? I'm glad to investigate this further by retrieving the&nbsp;Chrome Console errors:
&nbsp;
To open the console can be opened using one of these methods

Select the Chrome menu (3 vertical dots) and choose More Tools &gt;&gt; Developer Tools
Right click on the Chrome window and choose Inspect
Using the shortcut keys Ctrl + Shift + I

Once you've opened the console:

Choose the Console tab to view the logs being produced.
Right click and choose Clear Console
Please repeat the action that causes the error in your&nbsp;file. Any errors within the logs will be recorded in red error text.
You can save the log as a .TXT file and attach it to this thread or please attach a screenshot&nbsp;

Please feel free to post again if you have clarifications.
&nbsp;
&nbsp;

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Purchase Order Error when Sending

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