Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
Hi CJST
Apologies if I was not clear in my previous posts, I will attempt again
MYOB has combined two key invoicing features into what we are calling 'secure invoicing'
The two features are:
- Secure distribution (of invoices)
- This includes sending invoices through the MYOB software via email, SMS or copylink
- Secure payments
- This is the ability for customers to accept payment of their invoices via multiple secure online payment methods such as Visa/Mastercard
I have previously explained 'why' MYOB wants to make this change, so I wont go over this again.
But the verification requirements are linked to each feature
Secure/Online payments requires KYC (Know your customer) verification, this is where business identification, and turnover are required.
And although most customers already have a direct debit agreement with MYOB, these are typically a 'fixed amount' agreement for the monthly subscription. Whereas (if used) the Online payments is a variable amount each month and therefore we are requesting an updated direct debit agreement.
Secure distribution of invoices, due to MYOB wanting this feature only for verified businesses to assist in reducing invoice fraud, this also requires business identification.
The business identification is rigorous, and some are concerned about providing director IDs etc, but I will also re-write here, that the verification is not whether a business is real or not, but that the people who have opened an account with MYOB under that business name, are legitimately associated with that business.
For example, business names, addresses, ABNs are all publicly available information, even owner/director names in a lot of cases. So an account with MYOB could potentially be opened by someone who is not actually associated with that business.
They could then begin sending invoices, leading to invoice fraud. By verifying the people using MYOB software to send invoices are genuinely associated with the business, we help to reduce invoice fraud, while also providing additional securities and features to our customers.
A very simple solution to this HUGE issue, that is causing such ANGST (including negative publicity) amongst your customers, would be to separate the two features, so that your customers can CHOOSE which feature they would like to use. Using the second feature may well be dependant upon signing up for the first, but it is not at all necessary to sign up for the second and then opt out of the second, just to get access to the first.
