Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
Every time I go to Sales Register MYOB have their little banner saying "You no longer have access to share your invoice update now. How long IS MYOB going to leave it on till the end of time?
Just take it off..............................................
Email MYOB and ask them to exempt you from online invoicing - refer to a msg above from Haire as to suitable wording (feedback@myob.com). When I dealt with the Customer Resolutions Specialist, she was very understanding. I explained that our business does not need online payments - we issue a small number of large value invoices each month & no business credit card would have a big enough limit to pay some of our invoices. It sounds like that team are also very frustrated with the decision that has been made as it's making more work for them, so you just need to get past the muppets who monitor this forum who can only read from the company play-book. If you don't hear back from them in a reasonable timeframe, contact Australian Financial Complaints Authority, and guaranteed you'll hear from MYOB within 24 hours.
