Forum Discussion
Thank you all for raising your concern and sincere apologies for the delayed response.
We value all your feedback and our team has been made aware of this inconvenient pop-ups . Kindly allow us sometime and we are actively working to resolve through enhancement.We will continue to monitor this space and keep everyone posted.
Regards
Priya Selvaraj
Its February 2024 and I am again being nagged every invoice to set up early invoice payments with Butn. I have no interest in your finance facility and do not want to receive any invitations. These stupid reminders do not even offer a do not show option. I want them gone NOW. As read above i dont believe you should be allowed to harass your customers with repeated Credit invitations. Turn it off NOW. I dont want to enquire with the ACCC.
- Marc-H10 months agoExperienced Cover User
Effing ridiculous
Pay for a subscription and receive unsolicited advertising.
Turn this cr@p off now
- PriyaSelvaraj10 months agoMYOB Staff
Hi Damon_c88 Marc-H, thanks for letting us know and I apologize for the inconvenience. Please be assured that we respect our customer's preferences, and I will escalate this concern to our internal team for further investigation.
- andanotherthing10 months agoExperienced User
good afternoon,
how is MYOB going about a solution to getting your Butn removed from every single invoice.
- sparkiii10 months agoExperienced Cover User
andanotherthing - when i live chatted to them this morning, they knew nothing about it, wanted screen shots and for me to clear the cache :-) I don't think there is anything happening fast. I am so annoyed about it. I feel like it's a 'how dare they' when we pay for the product.
- andanotherthing10 months agoExperienced User
thank you for removing the pop up window. much appreciated
- SonnyS10 months agoExperienced Cover User
@Damon_c88 @Marc-H
Butn is owned by MYOB which makes it worse.It is possible to get it removed, and no one could tell me how it got there or how i opted in to it.
Unless i contact AFCA i would have been stuck on this forum in never never land.
The dont show again was the worst one. Senior Dev's are aware of this thread i mentioned it in my case.
MYOB Case number 01517400 with a Senior Customer Resolutions Specialist, hope it helps someone
- sparkiii10 months agoExperienced Cover User
Hi @Damon_c88, are you saying you managed to get yours removed?
- sparkiii10 months agoExperienced Cover User
I have also es calated - MYOB case number 01589568. Ill update if anything happens although I doubt it :-)
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