Forum Discussion

Lisa539's avatar
Lisa539
Experienced User
15 days ago

Rounding issues when trying to match bank transactions

Hi

I am trying to match one payment to multiple bills in bank transactions. One bill is to be paid in full and the other will be partially paid.  I keep getting the following error.

 

There are one or more errors: A rounding issue has occurred on a line where the amount has been manually adjusted. Please delete the line, add a new line, and try again

 

I have tried following instructions from previous posts for this problem but it is not working. I have deleted and re-entered the invoices, I have checked for decimal places that are more than 2 places, I have tried going to purchases and record a supplier payment and also tried to record payment from the bill. I still can not get the bill to match. 

 

your assistance would be appreciated

thanks

Lisa

3 Replies

  • Lisa539's avatar
    Lisa539
    Experienced User

    Hi Doreen

    How do I get in touch with your team.

    thanks

    Lisa

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi Lisa539,

     

    Thanks for already testing out the workarounds from other Community posts, that really helps narrow things down. Since those steps still didn’t clear the “rounding issue” and you can’t match the payment to the bills, it’s best to get in touch with our team. This way, they can check what’s blocking the match. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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