Forum Discussion

Experienced User

2 months ago

Secure invoicing

I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business"

The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform.

What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS?

So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!

-KS-
Contributing User
20 days ago
Is it only users with administrator access that can complete the verification.
Have tried multiple times since last week but cant get passed the bank account verification screen ....keep clicking the green "Save and Continue" button but it does nothing.
Have tried different browers, different PCs but no luck. Only thing I can think of is may need the boss to actually do when in the office as they are set-up as administrator role.

Can someone from MYOB please confirm ASAP.
- AmandaCL
  MYOB Moderator
  20 days ago
  Hey -KS-
  
  It sounds like you may be experiencing a bug, I've been able to confirm with the team that it's not limited to Administrator roles when completing the verification process.
  
  If you have any troubles throughout the verification process, please raise a case via My Account and our team will be able to take a deeper look into it from there.
  - AmandaCL
    MYOB Moderator
    19 days ago
    Hey -KS-
    
    Quick update! I was able to confirm with the team why it wouldn't let you progress after clicking "Save and Continue". We can see that there's two accounts that you can choose from, however none were selected. You'll just need to choose the account you'd like to use from the options available. Feel free to reach out if you have any further questions.