Hi KTWilliams,
Welcome to the Community Forum.
I apologize for the delay in response. I understand your concerns regarding the payment process within the application. When customers access the payment screen directly from the invoice, the system typically marks the invoice as paid upon receipt of the payment.
For matching bank feeds, you can utilize the Online Invoice Payments Transaction Details report. This report will help you identify which bank feed contains the correct invoices for matching.
If you need further assistance or have any other questions, please don't hesitate to let us know.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Hi Genreve,
Thank you for your reply, but unfortunately this doesn't address the problem I'm actually having - which is nothing whatsoever to do with receiving online payments.
I will try to explain again:
Hi @KTWilliams,
Thanks for your response. It seems that we may have misunderstood the core issue you're encountering. Let's work this out together.
If you're finding that bank feed transactions are being erroneously matched to incorrect invoices, there's a simple solution available. You can navigate to Banking >> Bank Rules >> and then disable the option to automatically match bank transactions to MYOB bills and invoices. Additionally, a quick system refresh can sometimes help alleviate such issues by toggling this function off and then back on.
In the process of matching a bank feed transaction with an open sale invoice, the software automatically generates a Create Customer Payment transaction. This action applies the payment to the corresponding invoice, which is then reflected in the bank feed and reconciled against actual bank transactions. Invoices are initially posted to Accounts Receivable, and the payment is subsequently applied to the invoice upon recording the payment transaction.
In your specific situation, if a bank transaction has been mistakenly matched to an open sale invoice, you'll need to unmatched the bank transaction. When this occurs, the payment transaction associated with the invoice is automatically removed. If this doesn't happen, you'll need to manually delete the payment transaction against the invoice. At the moment, there isn't an option available to differentiate between customer payment transactions linked to genuine payments.
If you have any further questions or concerns, please don't hesitate to reach out.
Cheers,
Princess
