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SM8ACE's avatar
SM8ACE
Member
3 months ago

Split payment issue

Dear All,

we came across an issue in myob business.

 

Received payment from customer in excess of the invoice amount. While allocating the amount, we split the amount by which one portion adjusted against invoice and balance credited to a liability account  which is named as "Income received in advance" for adjusting the same with future invoice. 

Later we raised an invoice of an higher value and wanted to adjust this amount against the invoice so that the customer know the net balance payable. 

 

However when we try to record balance amount kept in "advance income" against this invoice the  drop down window is not showing this liability account. It is only giving an option of bank/credit card/ accounts receivable on two more from asset account section. 

 

Further there is no option in the chart of account which when ticked while creating / editing the account allow to adjust payments (receipts/ payments) against invoices. 

 

Any suggestion / idea on how to resolve this.

 

Thank and appreciation in order.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey SM8ACE,

     

    Appreciate the detail you’ve shared. The only reason I can think of for the liability account not showing up is that it might be a header account, which is used solely for reporting and account structure. Only detail accounts can have transactions recorded against them. Regarding the overpayment, you can record the full payment against the original invoice and let MYOB create a customer credit for the overpaid portion. Once that’s done, you can apply the credit to the next invoice or refund it to the customer (no need to juggle amounts into another account). Here’s a helpful link on how to handle customer overpayments. 

     

    Cheers,

    Doreen