Hi Shepai-8-2017 ,
I'm glad to help. Don't hesitate to create a new thread if you need any other assistance.
Thanks,
Genreve
Hi Shepai-8-2017,
Thanks for posting. I understand how confusing this can be, especially when the invoice balance amount is showing correctly. On this one, I would recommend selecting the activity when running the customer statement report, as activity statements list all invoices and payments within a specified date range and include a running account balance.
You can find more information and instructions about this in the helpful article regarding the customer statement.
Feel free to post again anytime you require further assistance.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
Hi Shella,
Thank you for your reply.
I tried the Activity Statement and the partial payment did not reflect at all.
Inclusive date is from January to present to capture all the transactions, but the partial payment is not included at all.
Kind regards,
Shepai
Hi Shella,
12th May email, the problem still existed. I checked it yesterday and I just noticed that the problem has been fixed when I tried to check the statement. the partial payment has been deducted.
But, another problem came up, my Cheque Account Balance has a negative amount of $2,527.59? It was not there when I finished my April Bank Reconciliation 2 weeks ago. I don't use Bank Feeds. I manually enter all the transactions. Our accountant did not enter any transactions as well. I don't know where this amount came from.
Kind regards,
Shepai
Hi Shepai-8-2017,
It's great to hear that the initial issue has been sorted out. However, I get that you've encountered a new problem with a negative balance in your check account. I would recommend running the Journal Security Audit report to know where the negative balance came from. Let me know how you'd go on this and if you need further help.
Kind regards,
Shella
