Forum Discussion

Shepai-8-2017's avatar
Shepai-8-2017
Experienced Cover User
7 months ago

Statement after a partial payment on invoice

Hi, I entered a partial payment for an invoice. When I checked the Customer Statement, the whole amount is the same. But when I clicked the Record Invoice Payment, the invoice balance amount is co...
  • Genreve_S's avatar
    Genreve_S
    5 months ago

    Hi Shepai-8-2017 ,

     

    I'm glad to help. Don't hesitate to create a new thread if you need any other assistance. 

     

    Thanks,
    Genreve

Doreen_P's avatar
Doreen_P
MYOB Moderator
7 months ago

Hi Shepai-8-2017,

 

For partial invoice payments made, it only allows for full payment to be made on online invoice i.e. partial payments are not able to be completed.


If you do have an invoice that requires deposits or multiple payments, these would need to be recorded as multiple invoices within MYOB Business and sent to the client as multiple invoices so payment can be made individually on those invoices. If you could confirm that the invoice for the partial payment was made separately so I can further look into this for you.

 

Best regards,

Doreen

  • Shepai-8-2017's avatar
    Shepai-8-2017
    Experienced Cover User
    7 months ago

    Hi Doreen,

     

    The payment is for 3 invoices. Example- payment is $500.00 but the total of the 3 invoices is $600.00, the the last invoice is paid in partial owing balance amount. 

    I printed the Activity statement and even the $500.00 was not credited.

     

    Kind regards,

    Shirley

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