Supplier cannot be found in Bills search
On the Bills page, when I want to filter bills by a supplier, some of our suppliers cannot be found. Why would this happen? I have checked the supplier details and they are active contacts. My way ar...
Forum Discussion
Hi chrissie15,
In addition to the information that Shella provided above, if you may provide a screenshot of the supplier card that would be really helpful. Kindly ensure to include the supplier details on the screenshot as shown below and make sure to remove any sensitive information before posting in the Forum.
I'm looking forward to your response.
Best regards,
Doreen
Hi Doreen,
Thank you for your response. Here are screenshots to demonstrate the issue.
Regards,
Chrissie
Hi chrissie15,
Thanks for providing the requested screenshots.
Aside from having a supplier card that is inactive but yours is active, another would be having a lot of supplier cards. For example, you have suppliers from A–G, and then you are trying to look for a supplier that starts with H. When you try to search for it in the drop-down menu, that supplier will not show up. Instead, the workaround would be to search for the supplier using the search bar on the right-hand side.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.Best regards,
Doreen
