Supplier cannot be found in Bills search
On the Bills page, when I want to filter bills by a supplier, some of our suppliers cannot be found. Why would this happen? I have checked the supplier details and they are active contacts. My way ar...
Forum Discussion
I'm interested in this thread solution. We have noted that even why the supplier is noted on the bill, the details do not show on the memo fields in the GL for some bills at random. It is frustrating as these bills appear to be missing on a supplier search, but are correctly entered with supplier details in MYOB. The supplier NB is not marked inactive
Hi 054KAM,
You’ve laid things out clearly, especially with those bills showing the correct supplier yet not appearing in supplier searches, and you’ve already checked that the supplier isn’t inactive, which helps narrow things down. It’s worth giving a whirl on a different browser to see if the search behaves properly there. Chrome’s the best bet, but Firefox, Safari 6 or later, and Microsoft Edge all do a solid job too. If the same issue pops up after trying those, you’re welcome to reach out to our team so we can take a look behind the scenes and figure out what’s holding things up. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
