supplier name in item
We are adding a new item to the inventory list. We choose the supplier from the drop down list. We save and when we go back into the item the supplier is not there??? frustrating.
Forum Discussion
Hi firstresponse,
Thank you for your post.
Sorry to hear about having difficulty in adding a supplier name to an item. You can set up suppliers and items at any time before you begin entering a bill (using the Contact menu or the item's link in the purchases menu) or while creating it (using the + Create supplier and + create items list options). We have a Help Article: Enter a bill, quote, or order and Adding a supplier that has detailed information that you can use as a guide. Also, after doing the process, if the suppliers' names still do not appear, we recommend doing the basic troubleshooting like clearing the cache, clearing them fixes certain problems and helps your device run optimally.
If still need further assistance with this or if you have other questions or concerns, please contact us again or create a new post. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
That might work with new customer and items.
We have 100's of items already set up from a previous version.
Have duplicated the ones we need to use and having this issue now.
What a waste of the extra charge for using Inventory.
Kind Regards
firstresponse
Celia_B Tried your recommendation.
Raised a new PO . Created a new item. Saved. Went back into item and supplier not there?
Hi firstresponse,
Thank you for getting back to us and providing an update. To better assist you with this, could you please send me a screenshot of when you add an item to the inventory list with the supplier and the page where you cannot see the supplier? This is to help us check on the issue to further assist you with this.
Kind Regards,Cel
See attached.
One is a screen shot of the item
The other one is from the report/item list report where it shows.
Why can't it show in the item as well.
Hi firstresponse,
Thank you for the update. If you still experiencing the issues, we do recommend trying another browser and clearing the cache on the internet browser. The web page Refreshyourcache.com can assist you with this. Let us know how you go on with this. We are happy to help. You can also check on this Help Article: Creating Items, for your reference.
Kind regards,
Cel
I have changed browser. tried a window based and an IOS computer. Cleared the cache.
Nothing has changed.
When you go back to the item it doesn't show the supplier.
Seriously how hard is it to fix. Really hate the upgrade.
