Hi there, I found few suppliers that have like outstanding balance or refund in their card outlook while I couldn't find any outstanding balance nor refund in the purchase register.
Could you assist to look into this issue? Thank you. Gracy
Hi Gracy
You need to compare the statement from your supplier with the invoices you have in your myob file for the supplier
To do this look at your purchase register for the customer , all sales
Tick off the invoices/refunds on the statement if they appear on the register
If there are unmarked off entries on the supplier statement request copies of them from the supplier and enter them into MYOB
If they are there and paid you may need to contact the supplier with the payment details and check that they have recorded the payment - it may also be a timing issue ( cross over of payment made and statement sent)
Always reconcile the supplier statements as they arrive so that you know that you have captured everything
Hope thids is useful
:Lisa
