Forum Discussion

brazzenfnq's avatar
brazzenfnq
Contributing User
8 months ago
Solved

Unable to match transaction

Hi,   I have a transaction that I am unable to match because I keep getting this error. You have indicated that the transaction is to be paid electronically. All electronic payments must contai...
  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi brazzenfnq​,

    That error pops up because the account linked to electronic payments has gone a bit rogue. Instead of being set to the Electronic Clearing Account, it’s likely tied to a regular bank account. No need to stress, you’ll just need to update the linked account for electronic payments to the Electronic Clearing Account.

    If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
8 months ago

Hi brazzenfnq​,

That error pops up because the account linked to electronic payments has gone a bit rogue. Instead of being set to the Electronic Clearing Account, it’s likely tied to a regular bank account. No need to stress, you’ll just need to update the linked account for electronic payments to the Electronic Clearing Account.

If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.