Using Bills
Long ago and many changes since I used to use Bills. Used to put all incoming supplier invoices in bills that allowed me to see when they were due and how much was outstanding. Log ago a change was ...
Forum Discussion
Hi PFP1
It seems like you're having trouble with the Bills feature in MYOB, specifically with matching a bill with a bank feed transaction. The error message you're seeing might be related to the setup of electronic payments. I recommend adjusting the linked accounts and trying to process the electronic payment again. If the error still persists, it would be best to reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They should be able to guide you through the process and help resolve the issue. Let me know if you have other queries!
Kind regards,
Shella
Thanks Shella.
Yes, "related to the setup of electronic payments", this is what I think is the issue.
I have been in every area I can find to see where I can see this, I'm either dumb, stupid or blind.
Thanks for the link but it doesn't show me where this is found to check/change.
Cheers,
Alan
Hi PFP1 ,
Don't worry, these things can be a bit hidden sometimes. You'll find the electronic payments setup in the 'Banking' menu, under 'Prepare Electronic Payments'. If it's still playing hide and seek, this guide might help: Setting up Electronic Payments. It includes step-by-step instructions.
If you're still having a hard time, please reach out to our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Regards,
EarlOk, thanks Earl, I will have a look tomorrow morning and see.
I will admit as we don't have electronic payments (outbound) this is about the only place I've not invested.
Cheers.
Hi PFP1 ,
If you're still experiencing issues, this may require further assistance from the backend team. I recommend creating a support request on myaccount.myob. If you have any more questions, feel free to start a new post, and one of our team members will be happy to assist you.
Regards,
Earl
It would appear that unlike the "old" way Bills could be used you cannot use in the same way as it seems it is indeed electronic and is something that paid via a file through MYOB.
I recall prior to the change a few years ago, it was a simple matter of upload to invoice to Bills section which kept track of all outstanding then when the bank feed with the payment it was simply matched.
So I am thinking since the change this ability is no longer available. Seems I have wasted many hours trying to figure something out that doesn't function for us.
Will just continue the stupid way and create a reminder in Outlook for those Bills that need to be paid manually unlike the Bills we have direct debit in place as payment.
Bigger fish to fry as usual at EOM and EOFY as we have the normal MYOB problem with MYOB online customer payments not showing yet again.
Hi PFP1
Sorry to hear you’re having trouble allocating your payment. The electronic payment feature is optional, so you can opt out of it. When recording a payment, just make sure the electronic payment option isn’t checked, then choose the right bank account to process the payment.
I'd recommend reading the article "Making Electronic Payments" to get a better understanding of how it all works.
Feel free to start a new thread if you need any more help.
Thanks,
Genreve
