Forum Discussion

teamSBL's avatar
teamSBL
Member
2 months ago

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality

Hi,  I have been receiving this message since Monday 02.02.2026.  I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago.  I h...
BenC's avatar
BenC
Experienced User
19 days ago

I am having the same issue , all docs sent months ago and now receiving this message as well .. 

 

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality.

Log a Financial Services request.

 

I have also lodged the request and have yet to hear anything from MYOB 

 

Any help would be great thanks 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    19 days ago

    Hi BenC,

    Totally hear you on this one, I’m sorry you’ve been waiting after sending everything through.
     

    I’ve forwarded your case to our Financial Services team and they’re already working on a solution for you. You’ll receive an email from them as soon as possible, so please keep an eye on your inbox (and spam/junk just in case). If you need to follow up or share any extra documents, you can also continue the conversation directly with the team via email once they contact you.

    Regards,
    Earl

    • BenC's avatar
      BenC
      Experienced User
      19 days ago

      Thanks Earl 

      I've received the support email and actioned the upload again .. 

      Fingers crossed 

      Cheers ! 

      Ben  

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