Forum Discussion

teamSBL's avatar
teamSBL
Member
2 months ago

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality

Hi,  I have been receiving this message since Monday 02.02.2026.  I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago.  I h...
peterga's avatar
peterga
Experienced User
18 days ago

I am having same issue.

Suddenly I cannot email any invoices!

I have sent two messages to MYOB support but no acknowledgement or response.

What does this mean? and why is it not fixed?

"Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality"

I am paying for a service which is not working.

Not happy!

The is stopping me from doing business.

Does MYOB plan to compensate me for taking my money and failing to deliver?

What is the problem?

Please fix ASAP.

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
17 days ago

Hi peterga,

 

Sorry this has been getting in the way of you sending invoices, that’s rough when you’re trying to run a business. I’ve checked with the team that handles business verification and they emailed you on 17 March 2025 asking for some extra documents so they can finish the verification. The best way to get this unlocked is to reply to that email with the requested info so they can complete it and restore your invoice sending.

 

Cheers,

Doreen

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