Hi - I have always emailed my invoices direct from Myob - but lately I have had several people call to say they havent received their invoices - even though Myob says they were saved and emailed. Also i filled in the business verification and Myob have advised me it was not accepted- but wont give me any reason and wont contact me. I sent out at least 10 invoices every day - sometimes more - so i dont know how to get around this
Hi SthprtCentral,
Thanks for letting us know. Sounds like the emailing feature is a large part of your workflow. I recommend checking your inbox and junk folder for an email from our verification team, as they may need more information.
If you’ve already sent everything, contact MYOB Support through My Account to check your verification status. In the meantime, you can download the invoice as a PDF and email it manually.
More info:
https://www.myob.com/au/support/security/secure-invoicing-upgrade
Regards,
Genreve
