Forum Discussion

JLX's avatar
JLX
Contributing Cover User
4 months ago

Capture App - multiple staff access for receipt capture that require no other MYOB access or features

Hi,   Members of our staff use the capture app purely for logging receipts and have no other requirement to interact with the system. Is the only option moving forward having to pay for multiple ap...
Doreen_P's avatar
Doreen_P
MYOB Moderator
4 months ago

Hey JLX,

 

Totally hear you on how valuable Capture app is for quick receipt snaps. On the multiple licences bit, I’m not sure how your current setup is configured, because the MYOB Capture app doesn’t require extra app licences. If you’re using a third‑party app for receipt capture, they might charge per user, so it’s worth asking the provider if they offer a single licence. The MYOB Capture app will be retired at the end of November 2025 in Australia and the new MYOB Assist app is the replacement for Capture and Invoices. It lets your team snap receipts to the In Tray at no extra cost.

 

Cheers,

Doreen

  • JLX's avatar
    JLX
    Contributing Cover User
    4 months ago

    Thanks Doreen. We have put the MYOB Assist App onto the devices for the staff that were previously using capture. They are set up in the same was as they were previously as "File Users" with access to purchasing section so they could log receipts etc but MYOB Assist will not let them log in. Could you let me know if there are any changes we need to make to their access set up so the app will function. Thanks

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      4 months ago

      Hi JLX, 

       

      Thanks for sharing about your staff login issues. Switching from the regular Capture app to the MYOB Assist app can have a few teething issues. The app uses the permissions tied to the email address you sign in with.

      To get your team up and running, make sure:

      • Each user has the minimum access they need in your file’s user access. Purchases are enabled with Create & edit access (read‑only will block uploads).
      • The app is updated to the latest version.
      • Each user signs in with the email address that has access to the file.

       

      Making sure those are on your checklist will generally prevent all issues in logging in and using uploads. 

       

      Regards,

      Genreve

       

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