MYOB Auto Matching feature

Question

How do I stop MYOB doing any sort of auto matching?

I have turned this off everywhere I can find, however things are still being matched, like payroll, account transfers etc.

And they are being matched to incorrect transactions!

Not only do I now have to process the Not Matched transactions every day, I also have to filter by Automatched by MYOB and double check that there are no errors.

If a customer has turned off this feature, then it should not be operating!

MYOB please fix this asap!

doreen_p · Answer

Hey Danielle_G,
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To stop MYOB from auto matching, head to your bank rules and toggle off any rule set to automatically match bank feed transactions. If you’ve already done this and things are still being matched, you can reach out to our team so they can check what's happening, and include a screenshot of the window where you’ve turned off auto matching. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
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Cheers,
Doreen

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MYOB Auto Matching feature

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