Thanks. Confirming the following is the access set up for the user and they are logging in using their email. They are getting into the app but are unable to capture receipts.
Hi JLX,
Thanks for the screenshot, super helpful. From the looks, they’ll need Sales ticked in their access as well to use Receipt capture. After ticking that, have them sign out and back in, then try capturing again. If they’re still unable to access it, give our team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll sort it out quickly smart.
Cheers,
Shella
Hi, Switching sales on gives them access to create an invoice etc, which they dont need, But there is no purchases access. Dont want to get lost in a virtual assistant loop of one thousand questions so would appreciate feedback re this issue here.
