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JLX's avatar
JLX
Contributing Cover User
1 year ago

Capture App - multiple staff access for receipt capture that require no other MYOB access or features

Hi,   Members of our staff use the capture app purely for logging receipts and have no other requirement to interact with the system. Is the only option moving forward having to pay for multiple ap...
JLX's avatar
JLX
Contributing Cover User
1 year ago

Thanks. Confirming the following is the access set up for the user and they are logging in using their email. They are getting into the app but are unable to capture receipts.

 

Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi JLX,

 

Thanks for the screenshot, super helpful. From the looks, they’ll need Sales ticked in their access as well to use Receipt capture. After ticking that, have them sign out and back in, then try capturing again. If they’re still unable to access it, give our team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll sort it out quickly smart.


Cheers,

Shella

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