Forum Discussion

Lisaj4353's avatar
Lisaj4353
Cover User
1 year ago

Issue with invoice app not saving

I am unable to edit and save invoices in the invoice app on iPhone. It won’t let me save. I have uninstalled and reinstalled the app
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi Lisaj4353,

 

Awesome job trying to troubleshoot this on your own—you’re already halfway there! Let’s see if we can get this fixed together:

  • Keep Things Updated: First, make sure both your MYOB Invoice app and your iPhone’s operating system are updated to the latest versions
  • Clear the invoice app's cache and restart
  • Check for Missing Details: If you’re seeing the error message "Couldn't save invoice, please try again," it might just be due to a few incomplete fields. Open the customer card in the app and double-check that these are filled out:

                     -Name

                     -Tax code

                     -Freight tax code

 

If you're still stuck, no worries —just pop over to Live Chat with our virtual assistant, MOCA, or submit a support case in MyAccount, and we’ll sort this out together.

 

Cheers,

Princess

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