Forum Discussion

karmar07's avatar
karmar07
Member
8 months ago

MYOB Capture App - Not loading documents

Recently I've been having difficulties uploading documents through the Capture App (I use iPhone).  After I resize the purple area to fit the document, then press NEXT, I get an error message 'TRY AG...
Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hey karmar07,

 

Thanks heaps for laying out what’s happening on your iPhone with the Capture App. It’s super helpful to know you’re resizing the area and following all the steps, but that ‘TRY AGAIN’ message keeps popping up. This could be tied to the Capture App update we’re working on for iOS. The best workaround is to pop your receipts and bills straight into AccountRight. It’ll keep everything ticking over for now.

 

Cheers,

Doreen

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