Forum Discussion

Experienced User

2 years ago

MYOB INVOICE APP NOT OPENING IN GALAXY S24

MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response.

Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit . This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum).

Escalated this to MYOB, not sure when they will fix this.

42 Replies

Petrie
Contributing User
1 year ago
Hi Doreen_P and Sujeev Is there any update re S24 and the issue of MYOB App not working on brand new phone? We wish the phone company consultant had of known this issue, when we specially spoke about the amount of MYOB we use on phone. Appreciate any advice you can give. Thank you.
Doreen_P
MYOB Moderator
2 years ago
Hi, Sujeev

Thanks for your post.

We understand that technology with different apps is a challenge. We are aware that the MYOB Invoice App is currently incompatible with the Samsung S24 due to its 32-bit architecture and the S24's lack of support for such apps. We appreciate your patience and understanding as we work to address this issue. We are actively working on updating the MYOB Invoice App to 64-bit compatibility to ensure it functions smoothly on the S24 and other devices with similar requirements.

Best regards,

Doreen