Forum Discussion

Experienced User

2 years ago

MYOB INVOICE APP NOT OPENING IN GALAXY S24

MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response.

Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit . This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum).

Escalated this to MYOB, not sure when they will fix this.

42 Replies

Petrie
Contributing User
1 year ago
SujeevMYOB on phone - we went into App Store and says we already had it installed, we then went to open it and it asks to update - then it downloaded update and opened MYOB and it now works for us on Samsung phone.
PrueMYOB
MYOB Moderator
1 year ago
Hey Team, to make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update.

If you've done this and the MYOB Invoice App is not loading please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out.

Cheers ^Prue