Forum Discussion

Experienced Partner

9 months ago

EXO Payroll - STP Submission Failed - Status Code 403

Hi There We have a few customers complaining about the STP Submissions Failed error. "The service returned a status code of 403 with a message [Forbidden]. " Just wondering if other partner...

myob17

9 months ago

Encountering same issue today. I've checked the certificate and it was expired. Expiration date 06/04/2024.

If I remove the expired certificate, does it fix the problem?

Roselyn_Nand
Experienced Partner
9 months ago
Hi There
Please see below resolution for the STP status code 403 error
Here is the installer of the new MYOB Exo payroll - SSL certificate.
Download the zip file.
Open the instruction PDF file.
There is a password for the installer – Password (Obtain this from MYOB)
https://exo.myob.com/Enterprise/EmployerServices/AUS/CertInstaller-Latest/CertInstaller.zip
Please remember to delete the older certificates this is VERY IMPORTANT - see instructions on how to below.
https://enterprise-support.myob.com/exoemp/single-touch-payroll-submission-fails
- myob17
  9 months ago
  All good after the deletion of expired certificate. Thanks Roselyn !!!
- MattGol
  4 months ago
  Hi Roselyn, it seems the link is expired, is there any updates?