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Roselyn_Nand's avatar
Roselyn_Nand
Experienced Partner
8 months ago

EXO Payroll - STP Submission Failed - Status Code 403

Hi There    We have a few customers complaining about the STP Submissions Failed error. "The service returned a status code of 403 with a message [Forbidden]. "    Just wondering if other partner...
myob17's avatar
myob17

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Encountering same issue today. I've checked the certificate and  it was expired. Expiration date 06/04/2024.

If I remove the expired certificate, does it fix the problem?

Roselyn_Nand's avatar
Roselyn_Nand
Experienced Partner
8 months ago

Hi There

Please see below resolution for the STP status code 403 error

Here is the installer of the new MYOB Exo payroll - SSL certificate.

  1. Download the zip file.
  2. Open the instruction PDF file.
  3. There is a password for the installer – Password (Obtain this from MYOB)

https://exo.myob.com/Enterprise/EmployerServices/AUS/CertInstaller-Latest/CertInstaller.zip

Please remember to delete the older certificates this is VERY IMPORTANT - see instructions on how to below.

https://enterprise-support.myob.com/exoemp/single-touch-payroll-submission-fails

  • myob17's avatar
    myob17
    8 months ago

    All good after the deletion of expired certificate.  Thanks Roselyn !!!

  • MattGol's avatar
    MattGol
    3 months ago

    Hi Roselyn, it seems the link is expired, is there any updates?

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