Forum Discussion

ShellyMac's avatar
ShellyMac
Experienced User
6 years ago
Solved

Inventory - Cannot deleted a suppliers invoice that has been doubled up.

Under ‘Find Transaction’ under ‘Card’ – I typed in my Supplier’s company name and I came across a entry that said ‘VOID’ under the Debit Column.   I investigated and found the following:   When the...
  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi ShellyMac 

     

    This error means that processing the transaction will update the quantity to be 0, but the value of the item you are adjusting would not return to zero, which would be incorrect. 

     

    In this case, instead of deleting the purchase, I'd suggest recording an inventory adjustment to return the quantity and value to zero. Please feel free to check out this Help article for more detailed information and instructions: Error: Non-zero value 

     

    Please feel free to let us know how you go, and if you need any further assistance.

CloverQ's avatar
CloverQ
Former Staff
6 years ago

Hi ShellyMac 

 

This error means that processing the transaction will update the quantity to be 0, but the value of the item you are adjusting would not return to zero, which would be incorrect. 

 

In this case, instead of deleting the purchase, I'd suggest recording an inventory adjustment to return the quantity and value to zero. Please feel free to check out this Help article for more detailed information and instructions: Error: Non-zero value 

 

Please feel free to let us know how you go, and if you need any further assistance.

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