Inventory doesnt equal COGS -recap transactions (sales invoice)
How do I go about getting actual help from MYOB.
I have called, had multiple phone calls and discussions, only to be given a generalised message from someone who clearly doesn't have an accounting background.
When we post a sale for 2 particular product lines, the Inventory amount is correct in "recap transactions", however the COGS does not align with the inventory amount ( it is understated), so by default the balancing amount Sales therefore is incorrect. That means the sales doesnt gross up to align with what you might have manually calculated if you added up the amounts on the invoice.
The so called support people who have emailed me and translated what someone else has told them, tell me that MYOB COGS can be based on average cost.
Great, I dont have an issue with Fifo or average cost, however COGS cant be based on some other random number. If the recap transaction shows $2400 of underlying inventory (and I can prove it in the backend), then COGS cant be $400, it has to be equal to MYOB inventory
Is there any way I can speak to someone.
