Forum Discussion

katz's avatar
katz
Contributing Cover User
6 months ago

Inventory doesnt equal COGS -recap transactions (sales invoice)

How do I go about getting actual help from MYOB.   I have called, had multiple phone calls and discussions, only to be given a generalised message from someone who clearly doesn't have an accountin...
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Shella_A's avatar
Shella_A
MYOB Staff

Hi Katz, 

 

I completely get how the inventory and COGS discrepancy in MYOB has been causing you frustration, and I'm really sorry for the experience you've had calling our customer service. So, let's try something different. You can make a support request through myaccount.myob.com. As soon as you do that, a ticket gets created, and your request will be routed to the right team. Or, you can have a chat with our virtual assistant, MOCA, on our website. You can also ask for help via 'My Account' at myob.com. And don't worry; if MOCA can't sort it out, you'll be automatically bumped up to our live chat team.

 

 

Kind regards,

Shella

katz's avatar
katz
Contributing Cover User
6 months ago

Hi Shella

 

Is there anyone I can speak to or contact you offline.

 

I have done what Mike has suggested to all the invoices and no change.

 

I was wondering if I should go back to all affected invoices and allocate the item to a "cogs not inventoried account" and then do an adjust inventory to move stock in order to fix my COGS. Then I was wondering if I should shut that product down and start new ones?

 

Any and all advice would be appreciated. Could you please contact me offline or have someone else contact me off line.

Thanks

Katarina

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    6 months ago

    Hi katz

     

    I appreciate the effort you've put into trying to follow Mike's suggestions, and I get the urgency from you to speak to someone to solve this issue. Therefore, I'm glad to inform you that this has already been raised with the relevant team, and they will email you today. Please don't forget to check your email or spam for updates. In the meantime, feel free to post again whenever you need further assistance. 

     

     

    Kind regards,
    Shella

    • katz's avatar
      katz
      Contributing Cover User
      6 months ago

      Hi Shella,

       

      Still no reply,

       

      I have been told that my case has been closed and that someone higher up is dealing with it.

      Just some friendly feedback to myob support, in that it would be terrific if a case wasnt closed if someone else (? who?) is dealing with it.

       

       

  • gavin12345's avatar
    gavin12345
    Ultimate User
    6 months ago

    Hi Katarina,

     

    There are a number of causes behind COGS issues in MYOB, some caused by bugs, some by user error when setting up items or when doing Inventory Adjustment journals incorrectly. To avoid the continuous run around I suggest you try MYOX Services - they have fixed a number of files with these issues. They can analyse your file, find the issue and advise solution/cost. There would be a cost, however less run around and less stress.

     

    Regards

    Gavin

    gavinw222@gmail.com

     

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