Forum Discussion

katz's avatar
katz
Contributing Cover User
2 months ago

Inventory doesnt equal COGS -recap transactions (sales invoice)

How do I go about getting actual help from MYOB.   I have called, had multiple phone calls and discussions, only to be given a generalised message from someone who clearly doesn't have an accountin...
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katz's avatar
katz
Contributing Cover User

Hi Shella

 

Is there anyone I can speak to or contact you offline.

 

I have done what Mike has suggested to all the invoices and no change.

 

I was wondering if I should go back to all affected invoices and allocate the item to a "cogs not inventoried account" and then do an adjust inventory to move stock in order to fix my COGS. Then I was wondering if I should shut that product down and start new ones?

 

Any and all advice would be appreciated. Could you please contact me offline or have someone else contact me off line.

Thanks

Katarina

gavin12345's avatar
gavin12345
Ultimate User
2 months ago

Hi Katarina,

 

There are a number of causes behind COGS issues in MYOB, some caused by bugs, some by user error when setting up items or when doing Inventory Adjustment journals incorrectly. To avoid the continuous run around I suggest you try MYOX Services - they have fixed a number of files with these issues. They can analyse your file, find the issue and advise solution/cost. There would be a cost, however less run around and less stress.

 

Regards

Gavin

gavinw222@gmail.com