Item Register reports showing incorrect inventory values

Hi Cerry,

Thank you for your post, and welcome to the Community Forum!

I've applied some fixes to your file. To ensure the changes take effect, kindly log out, clear your AccountRight cache, and then log back in to your file. After doing so, please try to check your item list again.

Feel free to create a new post again if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

Hi Princess,

I cleared cache and re-ran report but got the same result.

Just confirming, did you run the scripts to the Mastatech company? 

Cheers

Cerry

Hi Cerry,

Thanks for your response.

Absolutely! I've already run the fixed script on that file for you. Before we proceed further, could you kindly confirm the last four digits of your serial number along with the company file ID experiencing the issue? I'll happily reapply the fixed script to ensure everything is sorted out. Just a heads-up, it's best to make sure nobody is currently logged into or using the file during this process.

Feel free to respond if you need further assistance.

Cheers,

Princess

Hi Princess,

Last 4 digits are 4053

Company File ID is 4

Name of file is Mastatech Enterprises Trust New

There is no-one with the file open at the moment.

Cheers

Cerry

Hi Cerry,

Thanks for your response and for providing the required information.

I've successfully applied the fixed script to your file again. Please log out and log back in again before attempting to generate the item again.

If this still doesn't work, I encourage you to reach out to our virtual assistant, MOCA, for immediate assistance on our website.

Feel free to post again if you need further assistance.

Cheers,

Princess

Hi,

This has not worked.

Are there any other solutions to this problem?

My stock now looks like this.....

Cheers

Cerry

Hi Cerry,

Thanks for your response.

I regret to hear that utilizing scripts hasn't yielded a solution to the issue at hand. Given the complexity of the situation and the need for further investigation, I recommend reaching out to our phone support team or engaging with our virtual assistant, MOCA, on our website for immediate assistance. They have the necessary tools to help resolve this issue for you.

Feel free to create  anew post again if you need further assistance.

Cheers,

Princess

Thank you, I will call support and see if we can get to the bottom of it.

Kind regards

Cerry

Hi Cerry,

Thanks for your response.

You're welcome! Our support team is always ready to lend a hand whenever you need it. I'll go ahead and close this thread for now, but don't hesitate to start a new one if you need further help in the future.

Cheers,

Princess