Hi Cerry,
Thank you for your post, and welcome to the Community Forum!
I've applied some fixes to your file. To ensure the changes take effect, kindly log out, clear your AccountRight cache, and then log back in to your file. After doing so, please try to check your item list again.
Feel free to create a new post again if you need further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
Hi Princess,
I cleared cache and re-ran report but got the same result.
Just confirming, did you run the scripts to the Mastatech company?
Cheers
Cerry
Hi Cerry,
Thanks for your response.
Absolutely! I've already run the fixed script on that file for you. Before we proceed further, could you kindly confirm the last four digits of your serial number along with the company file ID experiencing the issue? I'll happily reapply the fixed script to ensure everything is sorted out. Just a heads-up, it's best to make sure nobody is currently logged into or using the file during this process.
Feel free to respond if you need further assistance.
Cheers,
Princess
Hi Princess,
Last 4 digits are 4053
Company File ID is 4
Name of file is Mastatech Enterprises Trust New
There is no-one with the file open at the moment.
Cheers
Cerry
Hi Cerry,
Thanks for your response and for providing the required information.
I've successfully applied the fixed script to your file again. Please log out and log back in again before attempting to generate the item again.
If this still doesn't work, I encourage you to reach out to our virtual assistant, MOCA, for immediate assistance on our website.
Feel free to post again if you need further assistance.
Cheers,
Princess
