Forum Discussion

Sabrinaguo's avatar
Sabrinaguo
2 months ago

Negative format will change when print out

For the AccountRight, our computer setting is "-1" and when we look at the MYOB screen it shows "-1" as well. But when we print out the form, it was changed to "(1)". How to fix it?
Sabrinaguo's avatar
Sabrinaguo

Hi Doreen

thank you for your message. Our computer setting is -1. We changed it already but still print out (1)

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Sabrinaguo,

 

If you're still experiencing this issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

  • Sabrinaguo's avatar
    Sabrinaguo
    2 months ago

    Hi Sai

    Went on MOCA, still tell me the same suggestions. Not helping at all

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi Sabrinaguo,

      If the suggestions provided by MOCA are not resolving your issue, you can raise a support ticket through the MYOB MyAccount portal for more personalized assistance. This can help ensure your issue is addressed promptly. You can access the support request page here: MYOB MyAccount Support.

      Regards,
      Earl

      • Sabrinaguo's avatar
        Sabrinaguo
        2 months ago

        Hi Earl

        Thank you. I already requested a support as per instruction. Will see how we go. 

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