Forum Discussion

Sabrinaguo's avatar
Sabrinaguo
23 days ago

Negative format will change when print out

For the AccountRight, our computer setting is "-1" and when we look at the MYOB screen it shows "-1" as well. But when we print out the form, it was changed to "(1)". How to fix it?
Sabrinaguo's avatar
Sabrinaguo

Hi Doreen

thank you for your message. Our computer setting is -1. We changed it already but still print out (1)

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
23 days ago

Hi Sabrinaguo,

 

If you're still experiencing this issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

  • Sabrinaguo's avatar
    Sabrinaguo
    16 days ago

    Hi Sai

    Went on MOCA, still tell me the same suggestions. Not helping at all

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      16 days ago

      Hi Sabrinaguo,

      If the suggestions provided by MOCA are not resolving your issue, you can raise a support ticket through the MYOB MyAccount portal for more personalized assistance. This can help ensure your issue is addressed promptly. You can access the support request page here: MYOB MyAccount Support.

      Regards,
      Earl

      • Sabrinaguo's avatar
        Sabrinaguo
        15 days ago

        Hi Earl

        Thank you. I already requested a support as per instruction. Will see how we go. 

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