Forum Discussion

Sabrinaguo's avatar
Sabrinaguo
23 days ago

Negative format will change when print out

For the AccountRight, our computer setting is "-1" and when we look at the MYOB screen it shows "-1" as well. But when we print out the form, it was changed to "(1)". How to fix it?
Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi Sabrinaguo,

 

If you're still experiencing this issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

Sabrinaguo's avatar
Sabrinaguo
16 days ago

Hi Sai

Went on MOCA, still tell me the same suggestions. Not helping at all

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    16 days ago

    Hi Sabrinaguo,

    If the suggestions provided by MOCA are not resolving your issue, you can raise a support ticket through the MYOB MyAccount portal for more personalized assistance. This can help ensure your issue is addressed promptly. You can access the support request page here: MYOB MyAccount Support.

    Regards,
    Earl

    • Sabrinaguo's avatar
      Sabrinaguo
      15 days ago

      Hi Earl

      Thank you. I already requested a support as per instruction. Will see how we go. 

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